Fruit Fly Genetics lab report Example | Topics and Well Written Essays - 250 words

Fruit Fly Genetics - Lab Report Example About 10-14 days after the eggs are laid by the females, the adult flies emerge from their pupal cases. In this lab, we performed a dihybrid cross for dumpy wing/normal eye color and normal wing/sepia eye color. In a dihybrid cross, two different mutants are crossed to each other and a sibling cross is performed with the progeny from the F1 generation. The dihybrid cross is performed to determine if two genes assort independently or if they are genetically linked. If the two genes assort independently, the expected phenotypic ratio is 9:3:3:1. If the two genes are on the same chromosome and linked, there will be fewer recombinants that have a phenotype different from either parent in the P generation. Since dumpy and sepia are both recessive traits, the F1 generation will be phenotypically wild-type. The dependent variable is the number of each class of flies in the F2 generation (wild-type, dumpy, sepia, and dumpy/sepia). The controlled variables are the genotypes of the P1 and F1 generations. The P1 generation will be either red eyed, dumpy or sepia, normal wing. The F1 generation will all be heterozygous for both mutations. This is verified by making sure that the F1 flies used for the cross all have the wild-type phenotype for both wings and eyes. Flies were sorted by genital morphology and the presence/absence of sex combs under a dissecting microscope following anesthetization with FlyNap. Flies were cultured and allowed to develop in vials with water added to dry media and supplemental yeast. Progeny from each cross were allowed to develop in the vials and emerging adults were collected. The P and F1 generations were sorted and 10 males and 10 females were placed in new culture vials with food to set up both crosses. The F2 progeny were counted by phenotype and the data was recorded. The phenotypes were scored as either dumpy or normal wings and red or sepia eyes. ÃŽ §2 statistical analysis

Discussion Assignment Example | Topics and Well Written Essays - 250 words - 2

Discussion - Assignment Example Failure to do this may lead to a manager being legally charged with negligence of responsibilities. The manager having knowledge and failing to act on that information has even more legal and ethical implications on the manager than not having any prior knowledge at all. This represents not only negligence but also ignorance. Even though the punishment may be the same in front of the law, ethically, that manager is worse than the one who had no knowledge. Failure to run a complete background check and investigate or inquire further on the violent behavior of the employee amounts to being liable to any violent act the employee might enforce on another employee and hence the manager being held liable to the harmed or injured employee too. In conclusion, according to USDA, the responsibilities of the manager towards ensuring that the employees being hired have no violence behavior or predisposition of violent behavior are very important in order to protect the other employees and also the image or the organization failure to which ethical and legal action may be employed on the

Web Communities Essay Example for Free

Web Communities Essay The movie Julie and Julia directed by Nora Ephron and starring Meryl Streep and Amy Adams released last year 2009 is the story of Julie Powell (played by Amy Adams), a call canter agent in Lower Manhattan Development Corporations in New York in 2002. Her job is answering phone calls and providing assistance to all the victims of September 11 attacks and other related complaints. This movie made an impact to all people who loves to cook besides having regular work. What makes this movie significant is that it is based on Julie Powell’s blog which has indeed made an impact. Her blog eventually went on to become a book in 2005 titled Julie and Julia: 365 Days, 524 Recipes, 1 Tiny Apartment Kitchen which was later renamed Julie and Julia: My Year of Cooking Dangerously when printed on paperback. Her book, as well as that of American culinary icon Julia Child (played by Meryl Streep), My Life in France, would be the basis of the film’s story. From one dream, the story itself influenced everybody. All the wonderful ideas and dreams to make it happen are really hard to do. But in this movie, the two main characters give their insight on how they make their dreams come true and they believe on it. As Julie takes on the challenge to cook all the recipes in the book of legendary chef Julia Child titled, Mastering the Art of French Cooking which was published in 1961. She plans to cook all of her 500-plus recipes within a year. At the same time, Julie would write a blog to share her cooking progress and she also shares it to everybody through online blogging that her husband Eric taught her how to write a blog. He is a very patient husband who strongly believes in her that she is a good writer and she can accomplish the challenge. At the same time, the scenes from the movie would shift to Julia Child, depicting the early years of her cooking career in Paris (Ephron). On the first day of the challenge, Julie writes all her plans on that day and what kind of recipe she will cook. At first, it seems that everything awkward or strange. She also wonders if there is anybody listening on her while she is writing down her progress. From time to time, whenever she updates her blog, it seems like she is talking to herself. She is also expecting that someone would leave comments for her. One day, while she was in the office, she received the first and only comment from somebody, and she never expected that it would come from Julia Child herself, who commented that Julie must be clueless about what she is doing. Each passing day, she is having difficulty in some of the recipes because of the instruction and it also shows her aversion to eggs but she took it as a challenge to cook and eat it for the first time in her life and realized she loves it. So many days passed for her to complete the challenge, and blogging gives her a lot of devotion until she finally accomplished it. (Ephron) Blogging is made for personal writing about ones person life, writing and updating it with whatever one wants to write, whether it is about a hobby or some other interest one would like to share with others. When people read blogs, it would arouse their interests and from there create a chain reaction as more and more people would write a blog on a similar topic they share and sooner or later, became something worth discussing. Blogging has a way of attracting people who share common interests and the end result is the creation of web communities. Although this is also mirrored by real-life communities, one advantage web communities have is it is more far-reaching and can go beyond borders and touch base with anybody around the world which is virtually connected online. This is one of the wonders of the Internet as it connects people the world over transcending borders and uniting them with a common interest. Works Cited Julie and Julia. Dir. Nora Ephron. Perf. Amy Adams Meryl Streep. 2009.

How Coca Cola HBCs practices enable it to achieve strategic goals

How Coca Cola HBCs practices enable it to achieve strategic goals Executive Summary The purpose of this report is to assess how Coca Cola HBCs practices enable it to achieve their strategic goals. It is aimed to provide a comprehensive understanding of the organisation and information factors which affect the planning, management and delivery of its products. Coca Cola HBCs strategic supply chain management and operations approach is a success story enable them to achieve . The company has been able to identify the real problems in production and their causes, which has enabled it to correctly address them. Theyve also had targets for improvement and accomplishment, which has helped the throughout the way. Coca Cola HBC is a solid and very well managed company and its approach to establishing long-lasting relationships with customers, suppliers and retailers is a key aspect to success in todays challenging and aggressive business environment. Introduction Humble beginnings for Hellenic Bottling Company S.A. were marked by a single soft drink packed in small glass bottles at its modest headquarters in Greece in 1969 . This single product was a response to the simple business environment encountered by the company then. Operations were straightforward and supply replenishment to distribution centres were a simple job for the drivers who would only have to load the trucks, determine a route and drop off supplies. Throughout the years, with the impact of globalisation upon world consumption and production, the business environment was transformed and the company steadily grew and adapted to these changes. More products were developed, production increased and its operations became more competitive and complex. In 1981 a private holding company acquired majority interest in the firm. After this, the organisation expanded its business through acquisitions. Coca Cola Hellenic Bottling Company was formed in 2000 as a result of the merger of the Hellenic Bottling Company and London-based Coca-Cola Beverages. Today, the company is one of the largest bottlers and vendors of The Coca Cola Companys products in the world, and the largest one based in Europe. The company produces markets and sells to customers one of the most well-known brand in the world, Coca Cola. 1 Operations Management Practices Critically assess the extent to which CCHBCs operations management practices enable it to achieve strategic goals as set out in the Four As credo. Coca Cola HBC focuses on a Four As credo in order to sustain its constant and growing demands in its markets: Availability Affordability Acceptability Activation Their operations strategy cleverly brings their processes together to form a supply chain that extends beyond the physical walls of the organisation and reach further involving suppliers and customers. According to Krajeski et al (2010) a firm competes not only by offering new products, innovative marketing or expert finances, but also through its unique competencies in operations and solid management of core processes. The Sand Cone Model suggests that firms can develop four sustainable competitive advantages following a particular order of strategic priorities. The proposed order is quality, dependability, flexibility and cost. Excellent operations performance in quality gives the company the ability to deliver high quality products. Excellent operations performance dependability will give the company the ability to compete on fast and reliable deliveries (availability). Excellent operations management in flexibility gives the company the ability to deliver on a wider range of products and new products (activation). Excellent operations performance in cost gives the company the ability to deliver on low price (affordability). The model suggests that if this focus is followed, organisations are then able to build up their advantages concerning all the elements. Considering the Hayes Wheelwright four-stage model for manufacturing competitiveness, Coca Cola HBC can easily be described as externally supportive, or stage 4. Their operations are managed proactively to drive the business strategy of the entire organisation. Operations are world class and seen as the means to achieve customer satisfaction. The establishment of mutual beneficial relationships with suppliers enables them to deliver the best value in terms of quality, cost, service and innovation, helping to achieve the four As in their credo. These relationships involve regular collaboration over long-term direction of these partnerships and generally cover operational issues, but can also accommodate business issues such as joint investments and operations. Relationships are so tight that various international suppliers have established local production in different countries. y in order Product data and information sharing with trade partners is also a critical part of operations management practices. New product developments, promotions and other marketing initiatives, new advances in operational processes, supply availability, pricing strategies, costing, logistics plans should be undertaken in a sharing culture between all involved where there is a high level of honesty and trust. Nowadays bar codes are an essential technology for supply systems, independent of the product. The use of this technology enables the unique identification and tracking of all products through the supply network. Like many firms, Coca Cola HBCs operations strategies are only feasible with the use of bar codes, electronic data interchange (EDI) and point of sale (PoS) data sharing, which firmly link all activity in the supply system to real time customer demand. It is not understood whether the company uses it, but electronic data interchange (EDI) is also a vital technological component to enable links between firms in a mutual operational network. This technology is capable of extending the interconnection between retailer and supplier to an entire network. EDI is also used as a means to support electronic trading facilitating global sourcing and acting as a low cost communication option. The establishment of good relationships and partnering with customers, suppliers and other members of the supply chain enables CCHBC to save on costs whilst addressing and influencing consumer preferences at the point of sale. For this type of company, point of sale (PoS) data collection is vital, but it would be of little use if retained only by the organization. This data is essential for a flexible and responsive supply and demand can only be met using forward inventory builds and forecasting rather than operating in-line with real time demand patterns. This helps to support a continual and automatic replenishment system which is important to enable items to be restocked by a vendor or supplier to the exact rate of sale. Demand information can drive operational schedules and replenishment is direct from production output rather than stock holding. These tight relationships also help them to involve customers, retailers and suppliers in the processes of product development, modification and planning. This allows the rapid development of new products or innovative packaging to be tested in-store prior to product launches, for example. Their intelligent production and better and faster supply chain offers a high degree of response, speed and agility. Despite high initial costs and time to fully implement, many supplier manufacturers are increasing the use of this form of production organization as long term benefits are very valuable. All of these practices are important building blocks of Coca Cola HBCs operations strategy. These are the forces that help shape them into a customer-driven and customer-focused organisation. Their operations function provides the basis of competitive advantage and set standards for the entire industry. Todays marketplace is increasingly complex. The retail landscape is ever-changing, consumers are seeking greater variety and our customers are demanding higher service levels. In this vibrant and dynamic environment, we are constantly evaluating the way we do business as we strive to achieve profitable and sustainable growth. To ensure that the business results we deliver are sustainable over the longer-term, we implemented a new strategic initiative in 2006. Excellence Across the Board focuses on developing best-in-class commercial and distribution capabilities, as well as streamlining the management of financial resources. In particular, we are building powerful route-to-market systems and dynamic partnerships with customers to ensure that our execution in the marketplace is unparalleled. At the same time, we seek to optimise the use of our financial working capital and rethink internal processes and systems. In addition to the Excellence Across the Board strategic initiative we are looking to Expand into territories that prove to be a geographic fit and contribute to our long term growth prospects while we remain committed to Explore other adjacent business areas to leverage our infrastructure, strengthen customer relationships and explore new avenues for growth and value. We also manage our business following the six priorities: to increase our beverage categories in order to become a more diverse non-alcoholic beverage company to build brand equity in order to create value for customers to drive profitable package mix and exploit new channels in order to enhance margins to manage capital for growth and value to drive cost efficiency throughout our business to create superior sustainable returns Here are some examples that show how we fulfill these objectives. Customer collaboration Coca-Cola Hellenic aims to have an excellent co-operation with the 1.4 million shops, restaurants, supermarkets, discount chains and other businesses that sell the Companys beverages. In view of this, we enhance our route-to-market and commercial capabilities to ensure the availability of an ever-expanding range of products in the marketplace. Effective route-to-market systems Another key element in driving sustainable growth is the Companys route-to-market strategy for the fragmented trade channels. This strategy is focused on adopting the most effective means to ensure the full availability of our products in the marketplace and build lasting relationships with outlet owners. Excellence in marketplace execution Excellence in marketplace execution is supported by our continuous investments in building salesforce effectiveness. We invest in merchandising equipment to generate impulse sales and equip our sales people with mobile devices to enhance order taking, invoicing and asset tracking. The second key element of our business imperatives is to develop each of our markets by providing superior customer service and quality products. In Coca-Cola Hellenic we work hard to adapt our business to the changing needs of our customers. We initiate a number of customer-specific programmes. This aims to facilitate a cross-functional approach to planning for the purpose of better aligning our organization with the way our customers do business. The goal of this approach is to create value for our customers. Improved preparation of joint annual plans encompassing promotional planning and revenue growth initiatives, inventory management and customer-specific cooler placement strategies, are examples of what we believe will bring additional value to our customer relationships. In serving consumers our blueprint can be summarised in four words: availability, affordability, acceptability and activation. Availability We place our range of products within easy reach of consumers in the right package, in the right location, at the right time. We focus on developing strong relationships with our customers to ensure that the right products are in stock, highly visible and readily accessible wherever and whenever consumers may desire a non-alcoholic beverage. Affordability We offer a wide variety of desirable, premium quality products, in packages appropriate for the occasion, at the right price. In doing so, we aim to reach as many consumers as possible while taking into account the differing levels of purchasing power in the countries in which we operate. Acceptability We supply an extensive and growing range of products that meet the highest quality standards in each country, increasing their acceptability to consumers. We have a detailed understanding of consumer needs and access to the most effective communications channels. Combined with our experience in quality control, customer service and efficient distribution, we are able to reach out to customers and consumers in each of our markets and meet their demands. Activation We motivate consumers to choose our products by improving product availability and attractiveness at the point of purchase and by building brand strength in our local markets. We achieve this in close cooperation with our customers through: the placement of cold drink equipment, such as coolers and vending machines the provision of signage and other point-of-sale materials the implementation of local marketing and promotional initiatives 2 Capacity Management Approach How would you characterise CCHBCs approach to capacity management (including production, planning and control). What are the specific challenges of this approach? The success of an organisation is greatly determined by their ability to meet customer demand and to respond promptly and effectively to changes in this demand over time. Only an effective approach to capacity management will enable this to be achieved. According to Barnes (2008), the aim of capacity management is to match supply and demand. If capacity is insufficient the company risks having many dissatisfied customers and losing prospect sales as consumer demand cant be properly met. If capacity is excessive, costs will generally be higher than necessary as resources wont be fully utilised. Coca Cola HBCs approach to capacity management is certainly to try and match capacity to demand. This strategy relies heavily on being able to produce reliable future demand forecasts, which is notoriously proven to be a difficult task. Whilst this seems to be the most appropriate approach for this company, it still means the organisation is not able to meet sudden upturns in demand as capital investment decisions can typically involve a long lead time. Barnes (2008) points out that decisions involving adding capacity should be made within the necessary lead time as in some cases it can take years to devise the necessary structure and equipment. Coca Cola HBC consider that production planning based on long term forecasting is no longer necessary. Instead, they have opted to operate a continuous planning process. Krajeski et al (2010) agree, as they affirm that forecast accuracy declines as the forecast horizon lengths. However, Barnes (2008) disagrees asserting that forecasting future demand is important both in long term and short term scenarios. He defends that long term forecasts are needed when planning investment in new facilities and equipment and short term forecasts are important to manage effectively existing capacity. At Coca Cola HBC, a dedicated forecast manager is responsible for using historical sales information and consumer data to produce a weekly demand plan. Whilst this approach is based on the use of scientific methods and data mining tools, accuracy is still an issue. Unfortunately, independent of the number of forecasting methods used by an organisation, none of them are particularly accurate in predicting demand. Barnes (2008) affirms that nonetheless any forecast is almost certainly better than none as it forces managers to think about the future and consider how they can best respond to changes in demand. Assuming a quantitative method based on time series analysis is used, Coca Cola HBC are using the past to predict the future, which might not always be the case. A casual analysis should also be utilised in order to help them identify relationships between demand and relevant happenings, such as exceptional weather, advertising campaigns and major sports/music events. Although not clear in the case study, its very likely that they also use qualitative methods such as market surveys and scenario planning to assist them in forecasting demand. These methods are based on estimates and judgements made by either customers or managers but again cannot guarantee accurate forecasts. Their continuous planning process is also heavily dependent on achieving a consensus plan amongst all relevant senior managers. This approach can be considered valuable as it is designed to satisfy the targets and limits of all involved. However, it relies heavily on effective communication and outstanding teamwork of all members which is something far from easy to achieve. Unless relationships are very tight and teamwork is ____exceptional members could tend to focus more on their individual targets rather than the teams goal. Most challenges faced by the organisation as a result of their capacity management approach are eased by fostering good relations and partnering with customers, suppliers, retailers and other members of the supply chain. The organisation has a extended and complex supply network which makes it more difficult to manage. A firms capacity management approach should be constantly revised as capacity planning decisions have implications for all members and processes in the supply chain as well as various departments within the organisation. Therefore, the whole chain should be designed for effectiveness. Agile supply chains are more capable to meet unpredictable demand surges as they are action-oriented, competitive and driven to perform. 3 Supply Management Approach Assess CCHBCs approach to managing its suppliers. Coca Cola HBC has a truly global mindset with Coca Cola HBC has a global sourcing network with facilities in a number of countries. All activities (purchasing, etc ) are integrated and coordinated across the whole organisation and theyve worked on building fair and mutually beneficial relationships to deliver the best in terms of quality, cost, service and innovation. Relationships with suppliers They work extensively with their suppliers helping them to improve their processes, reduce costs and deliver innovation and efficiencies. Suppliers range from big international companies to smaller local companies. A number of international suppliers have established production in different countries allowing CCHBC to source from them. Relationships are managed both at country and Group level. Multi-functional teams ensure quality and efficiency. All suppliers of ingredients and primary packing materials must be approved. Suppliers must follow strict standards for business ethics, human rights, labour practices and environmental management. Independent auditing of suppliers for compliance with these principles is undertaken by independent third party firms every two years. 4 Management Information Systems How could an MIS help Coca Cola to monitor the achievement of its A for availability credo? Support your answer with specific examples that demonstrate the value of your chosen reports and information. It is widely known that good-decision making abilities and problem-solving skills enable organisations to reach its objectives and goals. Managing information systems (MIS) can help an organisation to achieve these goals by providing an insight into the day-to-day operations of the company so that they can control, organise and plan more effectively and efficiently. According to Stair et al (2008) a management information systems (MIS) is an integrated collection of people, procedures, databases, hardware and software aimed at providing managers with information to enable them to make better decisions to achieve organisation goals. Besides supporting internal operations, management information systems also enable collaboration between companies in the supply chain. Using high speed networks and data bases companies can easily share more reliable data to better manage the supply chain as a whole and their own individual operations. Hugos (2006) defends that the use of this technology is the key to a companys triumph. An effective management information system can benefit an organisation in many ways: Facilitates planning quality of planning is improved as the relevant information for decision making is available. Minimizes information overload it transforms a large amount of data into summarized form and avoid confusion that may arise when information is too detailed. Coordination facilitates the integration of activities and connect all decision centres in the organisation Aids control serves as a link between managerial planning and control. Improves ability of evaluating and optimising performance Decentralization allows monitoring of operations at low levels and frees up resources for departmental managers to devote time to strategic activities. The output of a management information system is information that sub serves managerial functions. A variety of reports in the form of charts, graphs, tables, summaries, etc, can be produced, all aimed at supporting management decisions. There are 5 main types of reports and Coca Cola CHB could utilise each one in a different context, but all with the same objective, which is to provide an insight to the companys regular operations. To guarantee availability of its products, Coca Cola HBC could use scheduled reports, produced periodically to monitor and control manufacturing output. The SCM manager could use a daily summary report to ensure he is meeting production targets. He could also guarantee that profitability targets are being achieved by using a weekly summary report to control labour costs. A key-indicator report is also a valuable managerial tool in order to understand the previous days activities. By analysing this report the production manager can take quick and corrective action in case any deviation is perceived, i.e. due to an unexpected stoppage in production or supply shortage. Demand reports can also be produced to fulfil requirements for specific information upon request. The SCM manager should use these to check on production status of particular products or measure performance of a certain production line. Coca Cola CHB could also use exception reports, which would be automatically produced when an unusual situation arises or when a problem requires management action. They could be generated when there is a production problem, for example. This would then enable the relevant manager to make a quickly, timely and informed decision. As the name suggests, drill-down reports provide very detailed data about a specific situation. This report could be used to analyse sales to determined countries, regions, cities or even unique retailers. All of these reports enable the relevant managers to make the best decisions and solve problems according fully supporting the organisations strategic planning and corporate policies. Production scheduling, inventory control, manufacturing resource planning and quality control are all activities that could potentially be optimised with the use of these various reports. In fact, Coca Cola CHB realises the importance of business reports and according to their 2009 Annual report, theyve been successfully rolling out SAP information systems which are expected to improve the efficiency of their entire business, by increasing the speed and accuracy of production, warehousing and sales functions, while increasing customer service levels. The company could also follow Coca Colas example in the United States and use a Group Decision Support System (GDSS). GroupSystem 5 helps Coca Cola save time and money by using a meeting facilitator and giving all participants an anonymous voice in decisions. This has eliminated the typical problem of a few people dominating decision-making meetings. The system displays only anonymous comments and outlines options. Interaction is allowed but kep to a minimum. The results: shorter meetings, less stressful conferences, a focus on shares values and concerns and increased efficacy. Competitive advantage can be achieved by the effective utilisation of the management information system and its reports as managers are supported whilst they work to achieve corporate goals. With an effective management information system in place, Coca Cola HBC can monitor the achievement of the Availability credo identify problem areas and opportunities for improvement. By aligning company goals with customers desires and needs, they can provide the right product, in the right location and at the right time. 5 Data Mining and Search Tools Analysis Coca Colas acceptability factor demands, among other things, effective customer service. Using specific examples, explain how data mining and related search tools can enable Coca Cola to analyse performance here. Many businesses and organisations collect data about their operations. They then examine this data for insights into their operations and into the transactions their business performs. This may be as simple as a periodic glance at a business report or may involve complex analysis using the latest software tools. Data mining is utilized because it can improve customer service, better target marketing campaigns, identify high-risk clients, and improve production processes. It is mainly used to help a company save money. Data mining can be successfully employed at the very beginning of a product lifecycle to lower costs during research and development. It can also be profitably employed to save money in manufacturing. Sensors can be installed to keep record of many variables particular to a process. The output from these sensors is then controlled by computer programs that can order slight adjustments to keep production within the proper bounds. Data mining also helps marketing professionals improve their understanding of customer behavior Good customer relationship management requires understanding of customers, their needs, their likes and dislikes. When data mining is correctly utilised within the organization the whole company will be able to benefit from an increased understanding of its customers and market, a better-focused marketing strategy and a more efficient use of resources. According to Berry Linoff (2004) data mining plays an important part both in advertising and direct marketing to identify the right audience, choose the best communication channels and pick the most appropriate messages. Coca Cola HBC can integrate their systems with retailers in order to analyse shopping baskets in supermarkets. Unexpected shopping patterns can easily be identified in this way. Another form of employing data mining is by using past behaviour to rank customers. Coca Cola HBC can use sales data to distinguish between profitable and unprofitable customers. They can also use this to predict which customers are likely to switch to an alternative brand in the future. Recently, Coca Cola started using a new vending machine, equipped with a flat screen, which displays the different products available. The machine offers a wide range of drinks, many that are not yet available in retail. The main objective of this new vending machine is to extract data regarding individuals consumption. With this data, Coca Cola is then able to recognise new consumption trends and subsequently identifies potential new blends and products to develop. Berry Linoff (2004) affirm that the promise of data mining is to return the focus of business to serving customers and to providing efficient business processes. This is very important in todays world, where weve learned that targeted marketing will lead to more satisfied and more profitable customers. Identify unexpected shopping patterns in supermarkets. Optimize website profitability by making appropriate offers to each visitor. Predict customer response rates in marketing campaigns. Defining new customer groups for marketing purposes. In short, Data Mining can be applied anywhere in your business or organization where you are interested in identifying and exploiting predictable outcomes. Using Web-based Tools for Service and Support The Web continues to put an indelible stamp on the way people live and work, impacting the way they communicate, do business, and conduct social interactions. It has empowered the population in countless ways, and continually layers on new mechanisms for connecting with anyone, anywhere. Its given voice to every kind of business and end user, as they take to social networks, blogs, wikis, videosharing, virtual reality worlds and tweets in growing numbers. This level of communication has dramatically changed the way business gets conducted, to the joy of many high-profile companies who have leveraged it to great fortune. But to the horror of some businesses, the voices directed at them are harshly revelatory: theyre bringing to light broken business practices, service faux pas, product malfunctions, and corporate malfeasance. Some of the loudest voices stem from service and support transactions, which, thanks to the Webs instant communication capabilities, can be broadcast loud and clear across a range of media. Epic stories of bad service bound around the Web in various incarnations, only replaced by the next fiasco. Businesses, particularly those who havent kept pace with newer marketing and customer response strategies, find they have less and less control over their own brands. Theres a real shift from CRM, which is very data-centric, to customer-managed relationships, says Michael Maoz, an analyst with Stamford, Ct.-based Gartner Inc. You can spend as many billions of dollars as you want, but with their Web at their disposal, your customers are going to determine your brand for you theyre going to make it or break it. Indeed, while more people are starting and concluding their support transactions in online channels, theyre shifting their search away from their providers own properties, says Tom Sweeny, an analyst at ServiceXRG. Instead, theyre increasingly going to third-party forums or relying on Google searches to get the support information they need. The upshot: The provider loses the benefit of interacting with their customer or learning from the issue. Weve taken for granted for so many years that support questions were an annoyance and came at a cost. But what happens when those interactions dry up and take place somewhere else? says Sweeny. Somebody else is creating and shaping the experience. They can shape the perception of your company, sometimes inaccurately, without you

Quality and Six Sigma Quality Initiative Essay -- Six Sigma TQM Total

Quality and Six Sigma Quality Initiative Sigma - ï  ³ is most common known as a Greek letter which is used in statistics as a measure of variation, or change. Most of the people, however, don’t know that ï  ³ is not only a symbol but it is also a method of quality. 6ï  ³ Quality (Six Sigma Quality) is a management philosophy which has to lead to better employee performance and therefore completely satisfy the customer. Six Sigma Quality, or in the abbreviation 6SQ was first introduced in 1986, when Dr. Mikel J.Harry tried the first project in the Motorola Company. However, the idea if it is not new. The same, or a very similar concepts are known under different names such as Total Quality Management (TQM) or Zero-Mistake-Production. Nowadays, many companies adopted the Six Sigma Quality Philosophy, among them are General Electric (GE), BMW – car producers in Germany, Navistar or Thermoking. Six Sigma involves all the employees, from the basic ones, to the top management. 6SQ requires not only training, but also the cooperation from the employees. If a company achieves ï  ³ 1, it will have a yield of 31% that means the business operations will be error free in 31%. Sigma on the stage two means error freeness in 69.2%, number 3 - 93.32%. All this seems to be a big improvement, but as we will see later on, it is not enough to work on the level 3, or 4, even though both of them have a very high percentage of error-freeness. Sigma step number 4 in the real numbers means 99.37% error free operations. Most of the companies, which are working under 6SQ are operating somewhere between Sigma 3 and Sigma 4. Sigma 5 means almost perfect result. 99.97% error freeness, and this seems to be a dream for most of the compa... ...es is the common sense. Alone the General Electrics Company (GE) is going to invest $550 M only in the year 1999 for the Six Sigma Program. (Manager Magazine, October 1999). Since GE had 293.000 employees in the year 1998, the cost for each employee comes up to $ 1.706. Since we have to consider that not all the employees are willing to take part on the seminar. Some of the people view that the Six Sigma Quality is forcing people to do lots of seminars on what is the common sense saying. Simply it is sometimes viewed as a pure waste of time, because the participation on these seminars takes a lot of time. The other disadvantages include another stress for the employees who are running the quality program and also for the employees who have to be in the program. Very often the idea is not bad at all, but the employees simply do not have time to complete the tasks.

Going Beyond Pain in Chris Crutchers Stotan Essay -- Crutcher Stotan

Going Beyond Pain in Chris Crutcher's Stotan High school buddies and members of the swim team Walker, Nortie, Lion and Jeff accept the challenge to participate in Stotan week, a week of rigorous swim training that pushes them beyond physical pain and tests their moral fiber, changing their lives forever.   In the novel Stotan   by Chris Crutcher a team of teenagers and best friends brace themselves for what’s going to be the hardest week of their lives mentally, physically, and emotionally.   A â€Å"Stotan† is a cross between a stoic and a Spartan.   Through this time of hardship they learn about friendships, relationships, dealing with cancer, racism, and physical abuse.   Each of the four best friends learn more and more about each other and help each other when they need help.   They come together as a group, team, and family.   Each of them have a tremendous conflict that can not be resolved with just one persons help.   They all help each other repair the emotional scars if one of them were suffering.   They all have one thing in common which was that they all want to be the best they can be and being so determined.   In Stotan By Chris Crutcher four boys Walker, Jeff, Nortie, and Lion experience a time of emotional and physical turmoil with the only way to overcome these barriers is to come together as a team with determination in mind.     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   One of the team mates with a conflict that needed to be resolved is Lion.   Lion lives alone in a tiny apartment with a hot plate.   He gets lonely sometimes and the only things that stop him from getting depressed are swimming and being with his best friends Walker, Jeff, and Nortie.   They never talk about Lion’s life but he knows that they life him for who he is not becau... ...cause of this amazing unity of the team Nortie is still alive.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In Stotan By Chris Crutcher four boys Walker, Jeff, Nortie, and Lion experience a time of emotional and physical turmoil with the only way to overcome these barriers is to come together as a team with determination in mind.   Lion was suffering from depression, Jeff was dying, Nortie was suffering mentally, and walker was suffering emotionally but as a team they all came together and resolved eatch others problems.   The unity the team had was unbelievable and helped save a life and helped solve problems.   Determination also helped the high school seniors by not letting them slip or fall climbing the mountain of success.   The four team members got through a week of grueling pain mentally and physically by coming together as a team with determination in mind to push themselves to maximum.  

Cause and Effect Essay

With more mothers entering the workforce, children are learning to depend more on themselves or other relatives to get what they need. As more mothers are away at work, dads often become the primary caregiver in the home. The increasing number of mothers in the workforce has created time conflicts for many families. Families are trying to find alternative ways to do the work traditionally done by the stay-at-home Mom. Some is done by other family members, some is bought from third parties like daycare workers or house keepers, and some is simply left undone. Working mothers get time away from their family, to think in quiet and to focus on something other than the relentless drumbeat of children’s needs. Even working mothers in jobs that involve serving customers may find that their kids’ demands are the most relentless. Every working mother who has enjoyed a peaceful cup of coffee at work knows what I’m talking about. A lunch break spent running errands or getting a hair cut can still be a welcome break from children. Someone recently asked me why daycare children are so confident and outgoing. While I don’t feel that statement is universally true, I do believe that being in child care helps kids to develop independence and confidence. Every day they separate from their moms and dads, and things turn out okay. It’s wonderful to see children develop loving relationships with their caregivers, and learn different things from them than they would have learned from their parents. Exposure to multiple perspectives — both caregivers and other kids — makes children more resilient and able to interact with a range of people as they grow up. That’s a recipe for success in life. Mothers have to enter the workforce to support their family. This hasn’t always been the case as we know from looking at our past. It was normal for the father to work and the mother to stay home with the children. Unfortunately, times have changed and divorce rates have gone up. To keep up with the rising costs and the splitting of a household, mothers have joined the workforce to help provide for the home. This now raises the question, if the mother is not home with the kids, how are the children effected? Three possible ways that children are affected from mothers entering the workforce have to grow up in daycare, becoming more independent, and being less involved with family. The first possible effect is a child having to grow up in daycare. With the need for more income, moms are no longer staying home. Children are now being taken care of all day—and sometimes night—by the daycare facilities. I am a single mother and I have to take my daughter to daycare five days a week. If I did not have my daycare facility to take my daughter, I would not be able to work. The only thing that is wrong is that these facilities have become the place for children to learn valuable life lessons. What used to be the mother’s duty is now being placed upon the daycare centers. They are helping nurture and teach these children how to share, potty train, respect others, and so many other valuable life lessons. All these things used to be the job of the stay at home mom. I miss being there for the life lessons, but I have to support my family. I also have to deal with my child getting sick more often. She is normally around six to eight kids every day